Background Siteground Complaints
Siteground is one of the most recommended WordPress Hosting companies. They are famous for their top-notch customer support and fast reliable hosting plans. Their WordPress optimized hosting includes everything you will want to create and grow a successful site. Read our comprehensive SiteGround review to find out whether SiteGround is the ideal host for you. In this detailed SiteGround review, we’ll put their promises to check. These are the places we will look into: Siteground Complaints
Performance: Speed is critical for the achievement of your website. How quickly will your website load SiteGround?
Reliability: Can your website be available 24/7/365 without facing any downtime?
Customer Support: Can you rely on their customer care?
Characteristics: Can they offer all the features and tools you’ll need to build your website?
Pricing: How much it would cost you? Are there some SiteGround deals that will save you money?
Bottom line: Do not Want to read each detail? Let’s outline it to you. We found SiteGround to be markedly faster and extremely trustworthy. Their hosting plans are flexible, and their customer service is one of the finest in the business. That’s why we’ve selected to recommend SiteGround among the best WordPress hosting firms. Now let’s dive into our detailed SiteGround review, so you can observe just how we reached that decision and decide for yourself.
SiteGround was set in 2004, and since then it Has grown into one of the very well-known hosting firms. It’s based in Sofia, Bulgaria with offices in 6 locations along with information centers in 3 continents. Today, the business has over 400 employees and hosts over 500,000 domains. In the web development community, SiteGround is popularly known as the cheap/shared hosting provider that includes unlimited bandwidth and includes SSL (Let’s Encrypt) and CDN (CloudFlare). You may pay monthly $3.95/mo (this comes with an extra $14.95 setup fee) or yearly and they transfer your website for free (just ask their live chat).
When reviewing SiteGround, we found their Performance really great. Their past 10-month average was 99.99percent and load time 714ms. We also discovered their customer service knowledgeable in WordPress related questions. We did not enjoy their”setup” fee for 1-month programs and slightly restricted storage space. Below are the pros and cons we found using SiteGround shared hosting:
Pros and Disadvantages of SiteGround
Each hosting firm has its own pros and cons. Some edges could overshadow the disadvantages, but some disadvantages can be a total deal breaker to your individual needs. Before making a determination, you may choose to review these SiteGround pros and cons.
The Main categories we examine for internet host performance include Uptime, speed, and service. After all — these three classes are the most crucial to your website’s success. There are also a couple different areas where internet hosts may set themselves apart from the competition, such as additional plan attributes, which can positively contribute to their overall evaluation. SiteGround includes some, which we will dive into.
- Multiple Server Places They have information centers in three continents. You can decide on the location you want during signup.
- High Uptime (99.99percent ) Instead of using ready-made applications solutions, SiteGround prefers in-house crafted alternatives to ensure high-quality hosting experience.
- Their platform is constructed on Linux containers that Provide great stability in times of sudden traffic spikes.
- SiteGround was the very first hosting provider that Introduced the account isolation technology for client safety.
- They built their own proactive server monitoring System that monitors their servers every 0.5 seconds and proactively fixes any issues without human intervention, therefore ensuring excellent uptime.
Our evaluation website on SiteGround had an average Uptime of 99.99percent , which is .05% better than the 99.94% business standard and a promise from SiteGround. They only had 20 outages in the previous season (2018). That’s impressive as Web Hosting Pad had 2000+ outages.
- Above Average Load Time (714ms). Our SiteGround test site saw an average page loading times of 754ms — faster than the 890ms typical load times we found from other web hosts. That’s really great — among the quickest we’ve seen. It was also VERY consistent. No spikes or slow loading times whatsoever. Thus far, so great.
- Highly Knowledgeable & Responsive Service
Customer service is one area where SiteGround pays particular attention. Which is no small feat, when you consider they’re processing over 1,500+ tickets, 800+ telephone calls and 2,000+ conversation asks every day. More than 230 people at SiteGround are participated with client support only to make sure clients are taken care of and support is offered in 3 languages — English, Spanish and Italian.
SiteGround offers support for well beyond just hosting related topics — their representatives help with CMS queries too.
The official customer survey results released by SiteGround each year show that their client satisfaction rate is continually scored over 96%. (2014, 2015, 2016).
Case in point: our experience was FANTASTIC. After just 13 seconds, Their friendly and knowledgeable live agent associated with us. Then, we started to bombard her with different questions on how to do X and how to do Y. It had been such a joy. They are among the only internet hosts we’ve examined to have a perfect 10 out of 10 in service. Sounds too good to be true? Even after doing a background check and studying different sources, we nevertheless could not discover many negative responses about their service. Siteground Complaints
- High-Performance WordPress Hosting on All Plans
One of the special attributes that SiteGround plans comprise (which most Other web hosts don’t) is handled WordPress hosting on all accounts. What does this mean? For those of you who are out of this loop, this means that someone actually manages the service for you concerning speed, security, support, upgrades and provides enhancement tools to make your life easier. The SiteGround system is developed on SSD and have an in-house made caching tool, the SuperCacher which is vital for the loading rate of your site.
They’re Also serious about safety by constantly tracking WordPress Related vulnerabilities and proactively protecting users with habit WAF rules. They treat WordPress and plugin updates, make daily copies for free in case a random occurrence might bring your website down. (That is surprisingly common, like when two plugins do not play well together and you’re satisfied with the dreaded white screen of death.)
But that is not all. There’s also stuff for power users Too inside Their own GrowBig and GoGeek plans. These include WordPress staging environments, pre-installed Git, WP-CLI for easy command line management options, PCI compliance for e-shops, 1-year Wildcard SSL free of charge, priority customer care, free backup and restore.
- Free Security Add-Ons
Along with the safety options available with their WordPress Managed hosting, SiteGround also provides additional security for sites with all sizes and shapes. Accessible tools include SpamAssassin and SpamExperts, IP address blocklists, Leech Protect, and hotlink protection. You might also include HackAlert Tracking (a service that checks your site every day and informs you if it’s been hacked or compromised) for a measly $1 per month.
- Easy E-Commerce Installs
E-commerce applications that power the web’s top sites, like Magento, Can be especially difficult and problematic if you are not technically inclined. Luckily, SiteGround eliminates a lot of the hassle by simply making it easy to pick out of 18 eCommerce software and install your favorite one in 1 click. They also provide multiple server locations, free CDN, PCI compliance, advanced caching solution for best site performance and fantastic clients’ experience. As for safety, client accounts are isolated from each other with a custom server solution, meaning that if one account gets hacked others aren’t affected.
- FREE Transfers for Existing Websites
Just like many other people, SiteGround will transfer your Existing account for free from a previous server within one day. In comparison, this process may be compensated or may take up to 30 days along with different hosts. You only get one free expert site transfer, but you won’t have to lift a finger or wait a month to receive it. SiteGround’s support agents handle it all. There is also more than 1 way to transfer a site. The easiest way to ask a website transfer is to do so when you sign up for SiteGround. Click here”Transfer an Present site” from the Account Setup Wizard.
You also have the option to request a website move through the Support part of your SiteGround Account. This is an awesome feature in case you decide that you want to transfer a site later. Just visit User Area ’ Support ’ Request Assistance from Our Team ’ Proceed to contact us link. Then, click Move Website. It’s essential to be aware that SiteGround can simply transfer the files and databases of a single website without your email accounts and other accounts settings in case a previous web host is not running cPanel. You also have the choice to transfer your website into SiteGround manually, however we recommend using the free transfer that comes with your strategy.
- Cheap Pricing
SiteGround offers quality hosting packed with extra features and they Are normally the least expensive option available. Currently, their prices are cost fitting some of the lowest priced in the industry (to $3.95 a month, down from $9.99 per month ). Point is, for all of the stellar choices they do provide , now their pricing is a steal compared with other internet hosts of lesser quality.
- 30-Day Money Back Guarantee
SiteGround might not offer a free trial of the services, however they do offer A 30-day money-back guarantee which is exactly the kind of security you need if you’re trying to find a web host. This way, you will have peace of mind. You do not have to completely devote to SiteGround unless you’re 100% satisfied with it in your first 30 days of use.
Note that some conditions apply to the Host’s money back warranty:
You must post a service cancellation petition via the User Area.
Initial requests for hosting services are insured only within thirty days from the day that SiteGround triggered the service(s).
Renewal orders are not covered.
Domain name and domain name coverage (ID Shield ) fees are not refundable. These charges may even be due upon cancellation, even if they are waived as part of a marketing.
Committed and cloud hosting providers, paid support, and third party services are not covered by the money back guarantee.
Reseller bundles are only covered if the whole reseller package is canceled. This guarantee does not apply to the conclusion of single accounts within an reseller package.
- Free CDN and SSL Certificate
Another Fantastic advantage of utilizing SiteGround’s service is That Each plan They provide comes equipped with a free SSL certificate and CDN (content delivery network) integration. These features are a HUGE bonus! Due to the proliferation of cyber attacks and website hacks, Google has changed certain aspects of their algorithm to favor encrypted and secure websites. Namely, sites with an SSL (secure socket layer) encryption.
Together with SiteGround, you will Get a free SSL certificate from’Let us Encrypt SSL’ that will immediately bolster your website’s security and search engine optimization. Furthermore, they have included a free integration of Cloudflare’s CDN. This means that Cloudflare will cache the content and data from the site on their international servers and then deliver that content to your audience from a nearby site. So speeding up the shipping of your articles and enhancing the consumer experience for your visitors.
- Transparency and Community Service
The world of web hosting and also cybersecurity is rife with shady practices And unscrupulous behavior. Luckily, SiteGround is dedicated to providing their customers with a transparent and straightforward experience in addition to a flourishing community of specialists who can help walk you through distinct challenges and troubleshooting problems. SiteGround includes an uptime monitor in the main navigation menu. They also discuss the IP address of their data centers, intentionally telling their”GoGeek” customers that they will have fewer accounts in their host compared to’Startup’ clients (a fact that many shared hosting providers prevent ). SiteGround is committed to preserving their company’s ethics and supplying you with a clear and transparent customer experience.
Moreover, they have a strong commitment to the hosting community And over the years that their team has attended, attendedspoken at over 400 community occasions. In combination with the high level of support they supply their clients, this illustrates a clear devotion to the hosting community and a firm culture of charity and support. Siteground Complaints
As we mentioned earlier, there are some downsides With every hosting company. These are a few disadvantages of picking SiteGround as your server.
- Prices – They advertise an obscenely low’monthly’ price. The catch is that you often have to sign up for two or three years in order to get it. Most other web hosts don’t even offer you a true’month-to-month’ alternative, with a one year deal being the shortest they’ll go. The good news is that SiteGround’s pricing is straightforward and does not play that match. Their low advertised price is for the 12-month thing. Conclusion? Don’t pay monthly.
- They also do provide a real’monthly’ option if you would like it. AND it’s the same low advertised cost. The one problem is they also charge a one-time’setup fee’ on those ‘month-to-month’ strategies of an extra $14.95. You won’t find out about this excess fee before the very last second when you’re inputting your credit card details. That is enough for a’hidden’ cost, which — while not a massive dollar amount — is still kinda annoying as it’s not recorded anywhere else.
- Limited Storage Space – Compared with other internet hosts, SiteGround’s storage space is somewhat on the small size (so you might want to clarify disk space should you think that it’ll be a concern). They’ll provide a helpful note as to how many monthly people you can safely handle without experiencing any issues. If you are just starting out, the”StartUp” program will usually be more than sufficient. If your website grows, you can easily upgrade to a more robust server/plan which is very likely to have more power. Together with the StartUp plan, you will get 10 GB of web space. SiteGround recommends this plan for about 10,000 monthly site visitors. If you need more, just move up to the GrowBig plan. You will get 20 GB of web space with that strategy. In the event you receive around 25,000 monthly traffic, then SiteGround urges this package. If you would like to upgrade to the GoGeek plan, you will get 30 GB of space. SiteGround recommends this plan for a web site which receives about 100,000 visitors every month.
While cost often plays a significant part when Picking a hosting company, you cannot compromise on functionality. This is why we chose to conduct our own tests to thoroughly review SiteGround’s performance.
SiteGround Speed Test Outcomes
Speed is among the most important performance Metric that you ought to look for. A quicker website offers good user experience and boosts your SEO at the exact same moment. In reality, one second delay could cause 7% reduction in conversions, 11% fewer page views, and 16 percent drop in customer satisfaction.
We created a WordPress powered evaluation site on SiteGround and stuffed up with dummy content for theme development using images. Our test site loaded in under a second (671 ms to be precise) for a host in Dallas, Texas. That means our website is quicker than 95% of analyzed sites.
SiteGround performed almost always except for A spike if there were 50 users on the site. It quickly recovered and page loading time stayed steadily low even with more users. This test shows that if you’re looking for a really speedy site, then SiteGround can be a perfect selection for you.
Normally, websites hosted on shared Hosting account slow down a bit during high traffic hours. That is because your website is sharing resources with other websites on that server. Most shared hosting companies automatically kill host process if your site is taking a lot of resources. This induces downtime on your website. We tested our SiteGround site for the downtime and obtained 100% uptime outcome.
SiteGround Server Response Time
Your website’s content has a huge Effect on webpage load time. For example, if you have high resolution images on a page, then it will significantly increase the overall page load time. This means that speed test results may not accurately reflect how quickly your hosting server actually is.
Rather than analyzing page load time alone, we Decided to check the actual server response time too. The host responded in part of a second at the USA. It responded within less than a moment for all locations, except Japan. If your intended audience is mostly located in Japan, then it is possible to ask SiteGround to transfer your site to their Asia-Pacific data centre.
SiteGround Hosting Plans and Features
SiteGround provides WordPress Hostinghosting, and dedicated hosting plans. If you are just starting out, then their shared hosting plans will be a perfect fit for your requirements. However, your website will eventually grow, and you ought to make sure that they have other plans that you may upgrade to.
Let us check out SiteGround’s hosting programs and Their attributes.
Shared hosting: Shared hosting is suggested for new websites and beginners. It is acceptable for low traffic sites as you will be sharing resources with other sites hosted on the machine.
WordPress hosting: This plan is WordPress optimized version of their shared hosting plan. It comes with SiteGround’s in-house WordPress optimizations to improve performance of your site.
Cloud hosting: Cloud hosting is a flexible upgrade to shared hosting. It allows you to use resources of multiple servers on a cloud architecture. It’s suitable for growing websites, popular blogs, or businesses.
Dedicated servers: Dedicated servers supply you with a total host for your site. It’s more expensive but gives you a lot more power. The drawback is you will have to deal with the server yourself.
Enterprise hosting: This strategy is for large companies and higher traffic sites with hard host requirements. Get in touch with SiteGround team and they will create a tailor-made strategy to fit your needs. Siteground Complaints
SiteGround Pricing, Hosting Plans & Quick Facts
The StartUp program : This plan costs $3.95 per month, may host one website and is acceptable for newbies that are just beginning with their website. Can handle up to 10,000 unique visits each month and contains the first amount of this SuperCacher plugin enabled that is static cache, 24/7 customer support, complimentary CDN, Let’s Encrypt SSL, Unlimited Emails & DBs, totally free site migration, free daily backup, etc..
The GrowBig program : This program costs $5.95 per month plus can host multiple websites and this strategy can manage up to 25,000 visits per month, a free SSL Wildcard for 1 year, 30 backup copies and free revive, all 3-levels of the SuperCacher, which assists loading time tremendously, client service with priority, although SiteGround has remarkably quick response times, GrowBig and GoGeek clients are handled with priority.
Their GoGeek plan: This plan costs $11.95 a month which can host multiple websites and provides more distance, can handle as much as 100,000 visits per month, has all attributes of both of the other plans also 1-click WP staging, pre-installed git, PCI compliance and fewer accounts on the server.
All shared hosting plans come with a free email accounts, free CDN and Unlimited bandwidth.
Domain: Domain prices start from $9.95
Benefits of Signup: Really easy, one-page sign-up procedure.
Payment Methods: Credit Card.
Hidden Charges and Clauses: They charge a $14.95 setup fee should you pay to their shared hosting plans monthly instead of annually. Sad face You’d be better off spending 1 year round to avoid that.
Upsells: Few… Nothing overly bad.
Account Activation: Fast account activation.
Control Panel and Dashboard Expertise : cPanel
Installation of Apps and CMSs (WordPress, Joomla, etc.): Quick and easy install of popular programs and CMSs using Softaculous.
Do We Recommend SiteGround?
Yes, we do. SiteGround is perfect for those who care Deeply about customer care, while not sacrificing quick page speeds or remarkable uptime either. They also offer you a bunch of additional features that might be ideal for you if eCommerce/WordPress is your target, or in case you’d like security to be handled by someone else. Currently, their pricing can be on par with a number of other web hosts of lower grade, therefore it is the ideal time to behave and make the most. If you’d like quick and dependable hosting service with great customer support, then SiteGround is ideal for you. They have hosting plans for every budget and each plan includes great set of features. All their shared hosting plans include SSD storage, easy setup of Let’s Encrypt free SSL and Cloudflare CDN support, 1-click WordPress installer, and completely free migration.
Ready to get started with SiteGround? Click here to choose your hosting program now. Siteground Complaints