Intro Siteground Customer Support
Siteground is among the most recommended WordPress Hosting companies. They’re known for their top-notch customer care and fast reliable hosting programs. Their WordPress optimized hosting includes everything you’ll need to create and grow a successful blog. Read our complete SiteGround review to find out if SiteGround is the ideal server for you. Within this comprehensive SiteGround review, we will place their promises to check. These are the areas we will look into: Siteground Customer Support
Performance: Speed is crucial for the success of your website. How fast will your website load SiteGround?
Reliability: Will your website be accessible 24/7/365 without facing any downtime?
Client Support: Could you count on their customer support?
Characteristics: Do they provide all the features and tools you’ll have to construct your site?
Pricing: How much it might cost you? Are there some SiteGround deals that will save you money?
Bottom line: Do not Want to read each detail? Let’s outline it for you. We discovered SiteGround to be noticeably faster and extremely reliable. Their hosting plans are adaptable, and their customer service is just one of the best in the business. That’s why we’ve selected to recommend SiteGround as one of the greatest WordPress hosting firms. Now let’s dive in to our detailed SiteGround inspection, so you can observe just how we reached that conclusion and decide for yourself.
SiteGround was set in 2004, and since then it Has become one of the most well-known hosting firms. It’s based in Sofia, Bulgaria with offices in 6 locations along with information centers in three continents. Today, the business has more than 400 workers and hosts more than 500,000 domains. In the web development community, SiteGround is known as the cheap/shared hosting provider which comes with unlimited bandwidth and includes SSL (Let’s Encrypt) and CDN (CloudFlare). You may pay monthly $3.95/mo (this comes with an extra $14.95 setup fee) or yearly and they transfer your site for free (only ask their live chat).
When reviewing SiteGround, we found their Performance really great. Their past 10-month average was 99.99% and load time 714ms. We also found their customer service knowledgeable in WordPress related questions. We did not enjoy their”setup” fee for 1-month plans and slightly limited storage space. Below are the pros and cons we discovered using SiteGround shared hosting:
Pros and Disadvantages of SiteGround
Each hosting company has its pros and cons. Some edges can overshadow the disadvantages, but a few cons can be a total deal breaker to your unique needs. Prior to making a decision, you might want to examine these SiteGround pros and cons.
The Main categories we examine for internet host performance include Uptime, speed, and support. After all — those 3 categories are the most critical to your site’s success. Additionally, there are a couple other areas where internet hosts can set themselves apart from the contest, like additional plan attributes, which can positively contribute to their overall evaluation. SiteGround has some, which we’ll dive into.
- Multiple Server Places They have data centers in three continents. You can decide on the location you want during signup.
- High Uptime (99.99percent ) rather than using ready-made software solutions, SiteGround prefers in-house crafted alternatives to make sure high-quality hosting expertise.
- Their stage is built on Linux containers that Provide excellent stability in times of sudden traffic spikes.
- SiteGround has been the first hosting provider that Introduced the accounts isolation technology for customer security.
- They assembled their own proactive server monitoring System that monitors their own servers every 0.5 seconds and proactively fixes any problems without human intervention, therefore ensuring amazing uptime.
Our evaluation website on SiteGround had an typical Uptime of 99.99%, which is .05% better compared to 99.94% industry standard and a promise from SiteGround. They just had 20 outages in the previous year (2018). That’s impressive as Internet Hosting Pad had 2000+ outages.
- Above Average Load Time (714ms). Our SiteGround test website saw an ordinary page loading times of 754ms — quicker than the 890ms typical load occasions we found from other internet hosts. That is very good — among the fastest we have seen. It was also VERY consistent. No spikes or slow loading times whatsoever. Thus far, so good.
- Highly Knowledgeable & Responsive Service
Customer service is one area where SiteGround pays special attention. Which is no small feat, when you think that they’re processing over 1,500+ tickets, 800+ phone calls and 2,000+ chat requests every day. More than 230 people at SiteGround are participated with client service simply to make sure clients are taken good care of and support is offered in three languages — English, Italian and Spanish.
SiteGround offers assistance for well beyond only hosting related topics — their representatives help with CMS questions as well.
The official customer survey results published by SiteGround each year show that their customer satisfaction rate is continually scored over 96%. (2014, 2015, 2016).
Case in point: our expertise was FANTASTIC. After just 13 seconds, Their friendly and knowledgeable live agent associated with us. Thenwe started to familiarize her with various questions on how to do X and also how to do Y. It was such a joy. They’re among the only internet hosts we have analyzed to have a perfect 10 from 10 in support. Sounds too good to be true? Even after doing a background check and studying different resources, we nevertheless could not discover many negative responses about their support. Siteground Customer Support
- High-Performance WordPress Hosting on All Programs
Among the special features that SiteGround plans include (which most Other web hosts do not ) is managed WordPress hosting on all of accounts. What does this mean? For all those of you who are outside of the loop, this usually means that someone actually manages the support for you concerning speed, security, service, updates and provides enhancement tools to make your life easier. The SiteGround platform is developed on SSD and have an in-house crafted caching tool, the SuperCacher which is essential for the loading rate of your site.
They’re Also serious about safety by continuously tracking WordPress Related vulnerabilities and proactively protecting users with custom WAF rules. They treat WordPress and plugin upgrades, make daily copies at no cost if a random occurrence may bring your website down. (Which is surprisingly common, such as when two plugins do not play well together and you are satisfied with the dreaded white screen of death.)
But that is not all. There’s also stuff for power users Too inside Their own GrowBig and GoGeek plans. These include WordPress staging surroundings, pre-installed Git, WP-CLI for simple command line management options, PCI compliance for e-shops, 1-year Wildcard SSL free of charge, priority customer care, free backup and restore.
- Free Security Add-Ons
In addition to the security options available with their WordPress Managed hosting, SiteGround also provides additional security for sites with all sizes and shapes. Accessible tools include SpamAssassin and SpamExperts, IP address blocklists, Leech Protect, and hotlink protection. You might also include HackAlert Monitoring (a service which checks your website daily and notifies you if it has been hacked or compromised) to get a measly $1 per month.
- Easy E-Commerce Installs
E-commerce programs that power the internet’s top sites, such as Magento, Can be especially difficult and problematic if you’re not technically inclined. Luckily, SiteGround eliminates a lot of the hassle by simply making it easy to choose from 18 eCommerce applications and set up your favourite one in 1 click. They also give multiple server locations, free CDN, PCI compliance, advanced caching solution for top site performance and great customers’ experience. As for safety, client accounts are isolated from one another by a custom server solution, which means that if a single account has hacked others are not affected.
- FREE Transfers for Existing Websites
The Same as many other people, SiteGround will move your Existing account at no cost from a prior server within 24 hours. In comparison, this process may be paid or may take up to 30 days along with different hosts. You just get one free expert website transfer, but you won’t need to lift a finger or wait for a month to get it. SiteGround’s support representatives handle all of it. There is also more than one way to transfer a website. The simplest way to ask a site transfer would be to do so when you sign up for SiteGround. Just click”Transfer an Present site” from the Account Setup Wizard.
You also have the option to request a Site transfer throughout the Support section of your SiteGround Account. This is an wonderful feature in case you decide you would like to transfer a site later. Just visit User Area ’ Support ’ Request Assistance from Our Team ’ Proceed to contact us here link. Then, click Transfer Site. It’s essential to be aware that SiteGround can simply transfer the databases and files of one website with no email accounts and other account settings if a previous web host isn’t running cPanel. You also have the option to move your site into SiteGround manually, but we recommend using the free transfer which comes with your strategy.
- Affordable Pricing
SiteGround provides quality hosting packed with extra features and they Are usually the cheapest option available. Currently, their prices are cost fitting some of the lowest priced in the business (to $3.95 per month, down from $9.99 per month ). Point is, for each one the stellar choices they do offer, currently their pricing is a steal compared with other internet hosts of lesser quality.
- 30-Day Money Back Guarantee
SiteGround may not offer a free trial of their solutions, but they do provide A 30-day money back guarantee which is exactly the kind of security you need if you’re trying to find a hosting company. That way, you will have peace of mind. You don’t have to completely devote to SiteGround unless you are 100% satisfied with it on your first 30 days of use.
Notice that some states apply to the Host’s money back guarantee:
You have to post a service cancellation petition via the User Area.
Initial requests for hosting services are covered only within thirty days from the day that SiteGround triggered the service(s).
Renewal orders aren’t covered.
Domain name and domain name coverage (ID Shield ) fees are not refundable. These fees might even be due upon cancellation, even if they’re waived as part of a promotion.
Committed and cloud hosting providers, paid service, and third party services are not covered by the money-back guarantee.
Reseller bundles are only covered if the entire reseller package is canceled. This guarantee does not apply to the conclusion of single accounts within an reseller package.
- Free CDN and SSL Certificate
Another great advantage of using SiteGround’s support is That Each plan They offer comes equipped with a free SSL certificate and CDN (content delivery network) integration. These attributes are a massive bonus! Because of the proliferation of cyber attacks and site hacks, Google has shifted certain aspects of their algorithm to favor secure and encrypted websites. Namely, websites with an SSL (secure socket layer) encryption.
With SiteGround, you will receive a free SSL certificate from’Let’s Encrypt SSL’ that will instantly fortify your website’s security and search engine optimization. Moreover, they have included a free integration of Cloudflare’s CDN. This usually means that Cloudflare will cache the data and content from the site on their global servers and deliver that information to your audience from a nearby location. So speeding up the delivery of your content and improving the user experience for your visitors.
- Transparency and Community Support
The world of web hosting and also cybersecurity is rife with shady practices And unscrupulous behaviour. Luckily, SiteGround is dedicated to supplying their customers with a clear and straightforward experience as well as a thriving community of experts who can help walk you through distinct challenges and troubleshooting issues. SiteGround comes with an uptime monitor in the primary navigation menu. They also share the IP address of their data centers, blatantly telling their”GoGeek” clients they will have fewer accounts on their server compared to’Startup’ clients (a simple fact that most shared hosting providers prevent ). SiteGround is committed to maintaining their company’s integrity and supplying you with a very clear and transparent customer encounter.
Moreover, they have a solid commitment to the web hosting community And over the years that their staff has sponsored, attended, or spoken at more than 400 community occasions. In conjunction with this high amount of support they supply their customers, this illustrates a clear commitment to the hosting community and a company culture of charity and support. Siteground Customer Support
As we mentioned earlier, there are some drawbacks With every hosting company. These are some disadvantages of choosing SiteGround as your server.
- Pricing – They advertise an obscenely low’monthly’ price. The catch is that you frequently have to register for two or three years so as to receive it. Most other internet hosts don’t even offer a real’month-to-month’ alternative, with a 1 year deal being the shortest they’ll go. The good news is that SiteGround’s pricing is simple and doesn’t play that game. Their low advertised price is for the 12-month thing. Conclusion? Don’t pay monthly.
- They also do provide a true’monthly’ option if you would like it. AND it is the exact same low advertised cost. The one problem is they also charge a one-time’setup fee’ on those ‘month-to-month’ plans of an additional $14.95. You won’t find out about this extra fee until the very last second once you’re entering your credit card details. That is enough for a’hidden’ cost, which — although not a massive dollar amount — is still kinda annoying as it’s not listed anywhere else.
- Limited Storage Space – Compared with other web hosts, SiteGround’s storage space is somewhat on the small size (so you might want to describe disk space if you believe it’ll be an issue ). They’ll offer a very helpful note concerning how many monthly people you can safely handle without experiencing any difficulties. If you are just starting out, the”StartUp” program will usually be more than enough. If your site grows, it is easy to upgrade to a stronger server/plan which is likely to have more power. Together with the StartUp program, you’ll get 10 GB of web space. SiteGround recommends this plan for approximately 10,000 monthly website traffic. If you want more, simply move up to the GrowBig plan. You will get 20 GB of web space with this plan. In the event you receive around 25,000 monthly traffic, then SiteGround urges this package. If you want to upgrade to the GoGeek plan, you will receive 30 GB of space. SiteGround urges this strategy for a web site which receives approximately 100,000 visitors every month.
While price often plays a significant role when Choosing a hosting company, you can’t compromise on performance. This is precisely why we chose to run our own tests to thoroughly review SiteGround’s performance.
SiteGround Speed Test Outcomes
Speed is among the most important performance Metric you should look for. A quicker website offers good user experience and fosters your SEO at the exact same time. In reality, one second delay could cause 7 percent decrease in conversions, 11% fewer page views, and 16 percent decrease in consumer satisfaction.
We made a WordPress powered evaluation site on SiteGround and stuffed it with dummy content for theme development using graphics. Our evaluation site loaded in less than a moment (671 ms to be precise) for a host in Dallas, Texas. That means our website is quicker than 95 percent of analyzed sites.
SiteGround performed almost always except for A spike when there were 50 users on the site. It quickly recovered and page load time remained steadily low even with more users. This test shows that if you are seeking a really speedy site, then SiteGround can be a perfect choice for you.
Normally, sites hosted on shared Hosting accounts slow down a little during high traffic hours. That is because your site is sharing resources with other websites on this server. Most shared hosting companies automatically kill host process if your website is taking a lot of resources. This causes downtime on your site. We analyzed our SiteGround site for the downtime and got 100% uptime result.
SiteGround Server Response Time
Your website’s content has a huge Effect on webpage load time. By way of example, when you have high resolution images on a webpage, then it’ll significantly boost the total page load time. This means that speed test results might not accurately reflect how fast your hosting server actually is.
Rather than assessing page loading time alone, we Decided to check the actual server response time as well. The server responded in fraction of a second in the United States. It responded within less than a second for all locations, except Japan. If your intended audience is largely situated in Japan, then you can ask SiteGround to move your website to their Asia-Pacific information center.
SiteGround Hosting Plans and Features
SiteGround provides WordPress Hostinghosting, and dedicated hosting plans. If you’re just beginning, then their shared hosting plans will be an ideal fit for your requirements. However, your website will eventually grow, and you also want to make sure that they have other programs that you can update to.
Let us check out SiteGround’s hosting programs and Their attributes.
Shared hosting: Shared hosting is suggested for new websites and novices. It is acceptable for low traffic websites as you will be sharing resources with other sites hosted on the machine.
WordPress hosting: This plan is WordPress optimized variant of their shared hosting plan. It comes with SiteGround’s in-house WordPress optimizations to improve performance of your website.
Cloud hosting: Cloud hosting is a flexible upgrade to shared hosting. It permits you to use resources of multiple servers onto a cloud architecture. It is suitable for growing sites, popular sites, or businesses.
Dedicated servers: Dedicated servers give you a total host for your site. It is more expensive but gives you much more power. The downside is you will need to manage the machine yourself.
Business hosting: This strategy is for big companies and higher traffic sites with hard host requirements. Get in contact with SiteGround team and they will create a tailor-made plan to fit your requirements. Siteground Customer Support
SiteGround Pricing, Hosting Plans & Quick Facts
The StartUp program : This program costs $3.95 per month, can host 1 website and is acceptable for newbies that are just starting with their site. Can manage up to 10,000 unique visits each month also contains the first amount of this SuperCacher plugin enabled which is static cache, 24/7 client service, complimentary CDN, Let’s Encrypt SSL, Unlimited Emails & DBs, free site migration, complimentary daily backup, etc..
The GrowBig plan: This plan costs $5.95 a month plus may host multiple sites and this plan can manage up to 25,000 visits per month, a free SSL Wildcard for 1 year, 30 backup copies and complimentary revive, all 3-levels of the SuperCacher, which aids loading time tremendously, client support with priority, although SiteGround has insanely fast response times, GrowBig and GoGeek customers are handled with priority.
Their GoGeek strategy : This plan costs $11.95 a month that may host multiple sites and provides more distance, can handle up to 100,000 visits per month, has all attributes of the other two plans also 1-click WP staging, pre-installed git, PCI compliance and fewer accounts on the server.
All shared hosting plans come with a free email accounts, free CDN and Unlimited bandwidth.
Domain: Domain prices start from $9.95
Benefits of Signup: Really simple, one-page sign-up procedure.
Payment Methods: Credit Card.
Hidden Fees and Clauses: They charge a $14.95 setup fee should you pay to their shared hosting plans monthly instead of yearly. Sad face You’d be better off paying 1 year round to prevent that.
Upsells: Couple Of… Nothing too bad.
Account Activation: Fast account activation.
Control Panel and Dashboard Expertise : cPanel
Setup of Apps and CMSs (WordPress, Joomla, etc.): Fast and easy install of popular programs and CMSs using Softaculous.
Can We Recommend SiteGround?
Yes, we do. SiteGround Is Ideal for People Who care Deeply about customer support, while not forfeiting quick page speeds or remarkable uptime either. They also offer you a lot of additional features that might be ideal for you if eCommerce/WordPress is your target, or in case you’d like safety to be dealt with by somebody else. Currently, their pricing can be on par with many other web hosts of lower quality, so it is the perfect time to act and make the most. If you want quick and reliable web hosting service with great customer support, then SiteGround is perfect for you. They have hosting plans for every budget and each plan comes with great set of features. Each of their shared hosting plans include SSD storage, easy setup of Let’s Encrypt free SSL and Cloudflare CDN service, 1-click WordPress installer, and also completely free migration.
Ready to get started with SiteGround? Click here to choose your hosting program today. Siteground Customer Support