Introduction Siteground Hosting Complaints
Siteground is among the most recommended WordPress Hosting companies. They are famous for their top-notch customer care and fast reliable hosting plans. Their WordPress optimized hosting includes everything you will want to make and grow a successful blog. Read our complete SiteGround review to find out if SiteGround is the right server for you. Within this detailed SiteGround review, we will put their promises to check. These are the places We’ll consider: Siteground Hosting Complaints
Performance: Speed is crucial for the success of your site. How quickly will your site load SiteGround?
Reliability: Can your site be accessible 24/7/365 without confronting any downtime?
Client Support: Can you count on their customer support?
Features: Can they provide all the features and tools you’ll need to construct your site?
Pricing: How much it would cost you? Are there any SiteGround deals that will save you money?
Bottom line: Do not Want to read all the details? Let’s outline it for you. We found SiteGround to be markedly faster and extremely trustworthy. Their hosting plans are adaptable, and their customer support is just one of the finest in the industry. That’s why we’ve chosen to urge SiteGround as one of the best WordPress hosting firms. Now let’s dive in to our detailed SiteGround inspection, so that you can see how we reached that decision and decide for yourself.
SiteGround was set in 2004, and since then it Has become one of the very well-known hosting companies. It is based in Sofia, Bulgaria with offices in 6 locations along with information centers in 3 continents. Today, the company has over 400 workers and hosts more than 500,000 domains. From the web development community, SiteGround is popularly known as the cheap/shared hosting provider that includes unlimited bandwidth and contains SSL (Let’s Encrypt) and CDN (CloudFlare). You can pay monthly $3.95/mo (this comes with an additional $14.95 setup fee) or annual and they transfer your site for free (only ask their live chat).
When reviewing SiteGround, we found their Performance quite great. Their past 10-month typical was 99.99% and load period 714ms. We also found their customer service knowledgeable in WordPress associated questions. We did not enjoy their”setup” fee for 1-month programs and slightly limited storage space. Below are the pros and cons we found using SiteGround shared hosting:
Pros and Cons of SiteGround
Each hosting company has its own pros and cons. Some advantages can overshadow the disadvantages, but some disadvantages might be complete deal breaker for your individual needs. Before making a determination, you may want to examine these SiteGround pros and cons.
The primary categories we examine for web host functionality include Bandwidth, rate, and service. After all — these 3 classes are the most crucial to your site’s success. There are also a couple different areas where web hosts may set themselves apart from the contest, such as additional plan attributes, which could positively contribute to their overall evaluation. SiteGround has a few, which we will dive into.
- Multiple Server Locations They have data centers in three continents. It is possible to choose the location you want during signup.
- High Uptime (99.99percent ) Instead of using ready-made software solutions, SiteGround prefers in-house made solutions to ensure high-quality hosting expertise.
- Their stage is built on Linux containers which Provide great stability in times of unexpected traffic spikes.
- SiteGround has been the very first hosting provider that Introduced the account isolation technologies for client safety.
- They assembled their own proactive server monitoring System that monitors their own servers every 0.5 seconds and also proactively fixes any problems without human intervention, thus ensuring excellent uptime.
Our evaluation website on SiteGround had an average Uptime of 99.99%, that is .05% better compared to 99.94% industry standard and a promise from SiteGround. They just had 20 outages in the previous year (2018). That’s impressive as Web Hosting Pad had 2000+ outages.
- Above Average Load Time (714ms). Our SiteGround test website saw an average page loading times of 754ms — faster than the 890ms average load times we discovered from other web hosts. That’s very good — among the quickest we have seen. It was VERY consistent. No spikes or slow loading times whatsoever. So far, so great.
- Highly Knowledgeable & Responsive Support
Customer support is 1 place where SiteGround pays particular attention. That is no small feat, when you think that they’re processing over 1,500+ tickets, 800+ phone calls and 2,000+ chat asks every day. More than 230 people at SiteGround are participated with client support simply to make sure customers are taken good care of and support is provided in three languages — English, Italian and Spanish.
SiteGround offers assistance for well beyond just hosting related issues — their representatives help with CMS queries as well.
The official customer survey results published by SiteGround annually show that their customer satisfaction rate is constantly scored over 96 percent. (2014, 2015, 2016).
Case in point: our expertise was FANTASTIC. After only 13 seconds, Their friendly and educated live broker associated with us. Thenwe began to familiarize her with various questions on how to do X and also the way to do Y. It had been such a pleasure. They are one of the only internet hosts we have analyzed to get a perfect 10 out of 10 in service. Sounds too good to be true? Even after doing a background check and studying different sources, we still could not find many negative responses about their support. Siteground Hosting Complaints
- High-Performance WordPress Hosting on All Programs
Among the special features that SiteGround plans include (which most Other web hosts do not ) is managed WordPress hosting on all accounts. What does this mean? For those of you who are outside of this loop, this usually means that someone actually manages the service for you in terms of speed, security, service, upgrades and supplies enhancement tools to make your life easier. The SiteGround system is built on SSD and have an in-house crafted caching tool, the SuperCacher which is essential for the loading speed of your website.
They are also serious about safety by continuously monitoring WordPress Relevant vulnerabilities and proactively shielding users with custom WAF rules. They take care of WordPress and plugin upgrades, make daily copies for free if a random occurrence may bring your site down. (Which is surprisingly common, such as when two plugins do not play nicely together and you are satisfied with the dreaded white screen of death.)
But that’s not all. There’s also things for power users Too within Their GrowBig and GoGeek plans. These include WordPress staging environments, pre-installed Git, WP-CLI for simple command line management choices, PCI compliance for e-shops, 1-year Wildcard SSL free of charge, priority customer support, free backup and restore.
- Free Security Add-Ons
Along with the security options available with their WordPress Managed hosting, SiteGround also provides additional security for websites with all shapes and sizes. Accessible tools include SpamAssassin and SpamExperts, IP address blocklists, Leech Protect, and hotlink protection. You can even add HackAlert Monitoring (a service which checks your website daily and notifies you if it has been hacked or compromised) to get a measly $1 per month.
- Easy E-Commerce Installs
E-commerce applications that power the internet’s top sites, like Magento, Can be particularly difficult and problematic if you’re not technically inclined. Luckily, SiteGround removes a lot of the hassle by simply making it simple to pick from 18 eCommerce software and install your favourite one in 1 click. They also provide multiple server locations, free CDN, PCI compliance, innovative caching solution for best site performance and fantastic customers’ experience. As for security, customer accounts are isolated from one another by a personalized server solution, meaning that if one account has hacked others aren’t affected.
- FREE Transfers for Existing Websites
Just like many others, SiteGround will transfer your Existing account at no cost from a prior server within 24 hours. In comparison, this procedure might be compensated or can take up to 30 days along with different hosts. You just get one free expert site transfer, however you won’t need to lift a finger or wait a month to receive it. SiteGround’s support agents handle it all. There’s also more than one way to move a website. The simplest way to request a website transfer would be to do this when you sign up for SiteGround. Click here”Transfer an existing website” in the Account Setup Wizard.
In addition you have the option to request a Site transfer through the Support part of your SiteGround Account. This is an wonderful feature if you decide that you want to move a website later. Just visit User Area ’ Service ’ Request Assistance from Our Team ’ Proceed to contact us here link. Then, click Move Site. It is essential to be aware that SiteGround can simply transfer the databases and files of a single website without your email accounts and other account settings if your previous web host is not running cPanel. In addition you have the choice to move your website into SiteGround manually, but we recommend using this free transfer which comes with your strategy.
- Affordable Pricing
SiteGround offers quality hosting packed with additional features and they Are usually the least expensive option available. Currently, their rates are cost fitting some of the cheapest in the business (to $3.95 per month, down from $9.99 per month ). Point is, for each one of the stellar options they do provide , now their pricing is a steal compared with other web hosts of lesser quality.
- 30-Day Money-back Guarantee
SiteGround may not offer a free trial of their services, but they do provide A 30-day money back guarantee which is exactly the kind of safety you need if you’re looking for a hosting company. That way, you will have peace of mind. You don’t need to completely commit to SiteGround unless you’re 100% satisfied with it in your first 30 days of usage.
Note that some states apply to this Host’s money back guarantee:
You have to post a service cancellation petition via the User Area.
Initial requests for hosting providers are insured only within thirty days from the day that SiteGround activated the service(s).
Renewal orders aren’t covered.
Domain name and domain privacy (ID Protect) fees are not refundable. These charges may even be due upon cancellation, even if they’re waived as part of a promotion.
Dedicated and cloud hosting providers, paid support, and third-party providers aren’t covered by the money-back guarantee.
Reseller packages are only covered if the entire reseller package is canceled. This warranty doesn’t apply to the termination of single accounts within an reseller package, either.
- Free CDN and SSL Certificate
Another Fantastic advantage of using SiteGround’s service is That Each Program They provide comes equipped with a free SSL certificate and CDN (content delivery network) integration. These attributes are a massive bonus! Due to the proliferation of cyber attacks and site hacks, Google has shifted certain aspects of their algorithm to favor encrypted and secure websites. Namely, sites with an SSL (secure socket layer) encryption.
With SiteGround, you will receive a free SSL certificate from’Let us Encrypt SSL’ which will immediately fortify your website’s safety and search engine optimisation. Furthermore, they’ve included a free integration of Cloudflare’s CDN. This means that Cloudflare will cache the data and content from the site in their global servers and deliver that content to your audience from a nearby site. So speeding up the delivery of your content and enhancing the consumer experience for your visitors.
- Transparency and Community Service
The world of web hosting and cybersecurity is rife with unethical practices And unscrupulous behavior. Luckily, SiteGround is dedicated to providing their customers with a clear and straightforward experience as well as a flourishing community of specialists who can help walk you through different challenges and troubleshooting problems. SiteGround includes an uptime monitor in the main navigation menu. They also discuss the IP address of their data centers, intentionally telling their”GoGeek” clients that they have fewer accounts on their server compared to’Startup’ customers (a fact that most shared hosting providers avoid). SiteGround is dedicated to preserving their company’s ethics and providing you with a clear and transparent customer experience.
Furthermore, they possess a strong commitment to the web hosting community And over the years their staff has attended, attended, or spoken at more than 400 community events. In combination with the high level of support that they supply their clients, this illustrates a very clear commitment to the web hosting community and a company culture of support and charity. Siteground Hosting Complaints
As we mentioned previously, there are some drawbacks With each hosting company. These are some disadvantages of choosing SiteGround as your host.
- Pricing – They advertise an obscenely low’monthly’ price. The catch is you often have to register for a couple of years in order to get it. Most other web hosts don’t even offer a true’month-to-month’ alternative, with a one year deal being the shortest they’ll go. The fantastic news is that SiteGround’s pricing is straightforward and does not play that match. Their low advertised price is for the 12-month thing. Conclusion? Do not pay monthly.
- In addition they do offer a true’monthly’ option if you want it. AND it’s the exact same low advertised cost. The only issue is they also bill a one-time’setup fee’ on these’month-to-month’ strategies of an extra $14.95. You won’t find out about this excess fee until the very last minute when you’re entering your credit card details. That is enough for a’hidden’ price, which — while not a huge dollar amount — remains kinda annoying as it is not recorded anywhere else.
- Limited Storage Space – Compared with other internet hosts, SiteGround’s storage space is somewhat on the small size (which means you might want to describe disk space if you believe that it’ll be a concern). They will provide a helpful note concerning how many monthly people you may safely manage without experiencing any issues. If you are just beginning, the”StartUp” program will often be more than enough. If your website grows, it is easy to upgrade to a more robust server/plan that’s likely to have more power. With the StartUp plan, you’ll get 10 GB of web space. SiteGround urges this program for approximately 10,000 monthly website visitors. If you want more, simply move up to the GrowBig plan. You will get 20 GB of web space with this plan. If you receive around 25,000 monthly visitors, SiteGround recommends this bundle. If you want to upgrade to the GoGeek plan, you’ll get 30 GB of space. SiteGround urges this plan for a web site which receives approximately 100,000 visitors each month.
While cost often plays a significant part when Choosing a hosting company, you can’t compromise on performance. This is why we decided to run our own tests to completely review SiteGround’s performance.
SiteGround Speed Test Outcomes
Speed is one of the most important functionality Metric that you ought to search for. A faster website provides good user experience and boosts your SEO at the exact same time. In fact, one second delay can cause 7 percent decrease in conversions, 11 percent fewer page views, and 16% drop in consumer satisfaction.
We made a WordPress powered evaluation site on SiteGround and stuffed up with dummy content for theme development with images. Our test site loaded in under a moment (671 ms to be precise) for a server in Dallas, Texas. That means our website is faster than 95 percent of analyzed sites.
SiteGround performed almost consistently except for A spike when there were 50 users on the website. It quickly recovered and page loading time stayed steadily low even with much more users. This test indicates that if you are looking for a really speedy website, then SiteGround can be an ideal selection for you.
Typically, sites hosted on shared Hosting account slow down a bit during top traffic hours. That’s because your site is sharing resources with other websites on that server. Most shared hosting firms automatically kill host process if your site is taking a lot of resources. This causes downtime on your website. We analyzed our SiteGround website for the downtime and got 100% uptime outcome.
SiteGround Server Response Time
Your website’s content has a Massive Effect on webpage load time. By way of instance, if you’ve got high resolution pictures on a webpage, then it will significantly boost the total page load time. This means that speed test results might not accurately reflect how fast your hosting server really is.
Instead of assessing page load time alone, we Decided to test the server response time too. The server responded in fraction of a second at the United States. It reacted within less than a moment for all places, except Japan. If your intended audience is mostly located in Japan, then it is possible to request SiteGround to transfer your site to their Asia-Pacific data centre.
SiteGround Hosting Plans and Features
SiteGround offers shared hosting, WordPress Hostinghosting, and dedicated hosting plans. If you are just beginning, then their shared hosting plans will be a perfect fit for your requirements. Nonetheless, your site will gradually grow, and you also ought to ensure they have other plans that you may upgrade to.
Let’s check out SiteGround’s hosting plans and Their attributes.
Shared hosting: Shared hosting is recommended for new websites and beginners. It is acceptable for low traffic sites as you’ll be sharing resources with other websites hosted on the server.
WordPress hosting: This program is WordPress optimized variant of the shared hosting plan. It includes SiteGround’s in-house WordPress optimizations to enhance performance of your site.
Cloud hosting: Cloud hosting is a flexible upgrade to shared hosting. It permits you to use resources of multiple servers onto a cloud architecture. It is suitable for growing sites, popular sites, or businesses.
Dedicated servers: Dedicated servers give you a total server for your website. It is more expensive but gives you a lot more power. The drawback is you will have to deal with the server yourself.
Enterprise hosting: This plan is for big companies and high traffic websites with hard host requirements. Get in touch with SiteGround team and they’ll produce a tailor-made plan to suit your needs. Siteground Hosting Complaints
SiteGround Pricing, Hosting Plans & Quick Facts
The StartUp program : This program costs $3.95 a month, can host 1 website and is suitable for newbies that are only beginning with their site. Can manage up to 10,000 unique visits each month and has the first level of this SuperCacher plugin allowed which is static cache, 24/7 client service, free CDN, Let’s Encrypt SSL, Unlimited Emails & DBs, totally free site migration, free daily backup, etc..
The GrowBig plan: This plan costs $5.95 a month plus can host multiple sites and this plan can manage up to 25,000 visits per month, a free SSL Wildcard for 1 year, 30 backup copies and free revive, all 3-levels of those SuperCacher, which assists loading time tremendously, client support with priority, although SiteGround has insanely quick response times, GrowBig and GoGeek clients are treated with priority.
Their GoGeek plan: This plan costs $11.95 per month which can host multiple sites and provides more space, can manage as much as 100,000 visits per month, has all attributes of both of the other plans plus 1-click WP staging, pre-installed git, PCI compliance and fewer accounts on the server.
All shared hosting plans come with a free email account, free CDN and Unlimited bandwidth.
Domain: Domain prices start from $9.95
Benefits of Signup: Very easy, one-page sign-up process.
Payment Methods: Credit Card.
Hidden Fees and Clauses: They charge a $14.95 setup fee if you pay to their shared hosting plans monthly instead of yearly. Sad face You would be better off paying 1 year upfront to avoid that.
Upsells: Few… Nothing too bad.
Account Activation: Fast account activation.
Control Panel and Dashboard Experience: cPanel
Setup of Programs and CMSs (WordPress, Joomla, etc.): Quick and easy set up of popular apps and CMSs utilizing Softaculous.
Can We Recommend SiteGround?
Yes, we do. SiteGround Is Ideal for those who care Deeply about customer support, while not forfeiting quick page speeds or remarkable uptime either. They also offer you a bunch of additional features that might be ideal for you if eCommerce/WordPress is your goal, or if you’d like security to be handled by somebody else. Presently, their pricing can be on par with a number of other web hosts of lower grade, so it is the ideal time to behave and take advantage. If you want fast and reliable web hosting service with great customer support, then SiteGround is ideal for you. They have hosting plans for every budget and every plan comes with good set of attributes. Each of their shared hosting plans include SSD storage, easy installation of Let’s Encrypt free SSL and Cloudflare CDN service, 1-click WordPress installer, and completely free migration.
Ready to Start with SiteGround? Click here to choose your hosting plan now. Siteground Hosting Complaints