Intro Siteground Support Ticket
Siteground is among the very recommended WordPress Hosting companies. They are famous for their top-notch customer support and fast reliable hosting programs. Their WordPress optimized hosting includes everything you’ll need to make and grow a successful blog. Read our complete SiteGround review to discover whether SiteGround is the right server for you. Within this comprehensive SiteGround review, we’ll put their promises to test. These are the places we will consider: Siteground Support Ticket
Performance: Speed is critical for the success of your website. How fast will your website load with SiteGround?
Reliability: Can your website be accessible 24/7/365 without confronting any downtime?
Client Service: Can you count on their customer care?
Features: Do they provide all the features and tools you will need to construct your website?
Prices: Just how much it would cost you? Are there some SiteGround deals that can save you money?
Bottom line: Do not Want to read each detail? Let us summarize it to you. We found SiteGround to be noticeably faster and extremely trustworthy. Their hosting plans are flexible, and their customer service is one of the finest in the industry. That is why we’ve chosen to urge SiteGround among the best WordPress hosting companies. Now let’s dive into our comprehensive SiteGround review, so that you can see just how we reached that conclusion and decide for yourself.
SiteGround was founded in 2004, and since then it Has become one of the very well-known hosting firms. It’s headquartered in Sofia, Bulgaria with offices in 6 locations along with data centers in three continents. These days, the company has over 400 employees and hosts more than 500,000 domains. From the web development community, SiteGround is known as the cheap/shared hosting provider which includes unlimited bandwidth and contains SSL (Let’s Encrypt) and CDN (CloudFlare). You may pay monthly $3.95/mo (this comes with an extra $14.95 setup fee) or yearly and they move your site for free (only ask their live chat).
When reviewing SiteGround, we discovered their Performance quite great. Their last 10-month typical was 99.99percent and load period 714ms. We also found their customer service knowledgeable in WordPress related questions. We did not like their”setup” fee for 1-month programs and marginally limited storage space. Below are the pros and cons we found using SiteGround shared hosting:
Gains and Disadvantages of SiteGround
Each hosting company has its own pros and cons. Some advantages can overshadow the disadvantages, but some disadvantages might be total deal breaker to your unique needs. Prior to making a decision, you may choose to examine these SiteGround pros and cons.
The Main categories we examine for web host performance include Uptime, speed, and support. After all — those three categories are the most crucial to your site’s success. Additionally, there are a couple different areas where internet hosts can set themselves apart from the contest, like additional plan features, which could positively contribute to their overall rating. SiteGround includes a few, which we will dive into.
- Multiple Server Locations They have information centers in three continents. You can choose the place you prefer during signup.
- High Uptime (99.99%) rather than using ready-made applications alternatives, SiteGround prefers in-house crafted alternatives to make sure high-quality hosting expertise.
- Their platform is built on Linux containers which Provide great stability in times of sudden traffic spikes.
- SiteGround was the first hosting provider that Introduced the accounts isolation technology for client security.
- They assembled their own proactive server monitoring System that monitors their servers every 0.5 seconds and proactively fixes any issues without human intervention, thus ensuring excellent uptime.
Our evaluation site on SiteGround had an average Uptime of 99.99percent , which is .05% better compared to 99.94% business standard and a guarantee from SiteGround. They just had 20 outages in the previous year (2018). That is impressive as Web Hosting Pad had 2000+ outages.
- Above Average Load Time (714ms). Our SiteGround test website saw an ordinary page loading times of 754ms — faster than the 890ms typical load occasions we discovered from other internet hosts. That is really great — one of the fastest we have seen. It was VERY consistent. No spikes or slow loading times at all. Thus far, so good.
- Highly Knowledgeable & Responsive Support
Customer service is 1 place where SiteGround pays particular attention. That is no small feat, when you consider that they’re processing over 1,500+ tickets, 800+ telephone calls and 2,000+ conversation asks daily. Over 230 people at SiteGround are engaged with customer service simply to make sure customers are taken good care of and support is offered in 3 languages — English, Spanish and Italian.
SiteGround provides assistance for well beyond only hosting related issues — their representatives help with CMS queries as well.
The official customer survey results published by SiteGround annually show that their client satisfaction rate is continually scored over 96 percent. (2014, 2015, 2016).
Case in point: our experience was FANTASTIC. After only 13 seconds, Their friendly and educated live broker associated with us. Thenwe began to familiarize her with different questions about how to do X and the way to do Y. It was such a pleasure. They’re one of the only web hosts we’ve analyzed to have a perfect 10 out of 10 in service. Sounds too good to be true? Even after doing a background check and surveying other sources, we nevertheless couldn’t find many negative feedback regarding their support. Siteground Support Ticket
- High-Performance WordPress Hosting on All Plans
Among the special features that SiteGround plans comprise (which most Other web hosts don’t) is handled WordPress hosting on all accounts. What does this mean? For those who are outside of the loop, this usually means that someone actually manages the service for you concerning speed, security, support, updates and provides enhancement tools to make your life easier. The SiteGround system is built on SSD and have an in-house made caching tool, the SuperCacher which is essential for the loading speed of your website.
They’re Also serious about security by constantly monitoring WordPress Relevant vulnerabilities and proactively shielding users with habit WAF rules. They treat WordPress and plugin upgrades, make daily copies for free in case a random occurrence might bring your website down. (Which is surprisingly common, like when two plugins do not play well together and you are satisfied with the dreaded white screen of death.)
But that is not all. There’s also stuff for power users Too inside Their own GrowBig and GoGeek plans. These include WordPress staging surroundings, pre-installed Git, WP-CLI for simple command line management options, PCI compliance for e-shops, 1-year Wildcard SSL free of charge, priority customer care, free backup and restore.
- Free Security Add-Ons
Along with the safety options available using their WordPress Managed hosting, SiteGround also provides extra security for sites with all shapes and sizes. Accessible tools include SpamAssassin and SpamExperts, IP address blocklists, Leech Protect, and hotlink protection. You might even include HackAlert Monitoring (a service which checks your website every day and informs you if it’s been hacked or compromised) for a measly $1 per month.
- Easy E-Commerce Installs
E-commerce applications that power the internet’s top sites, like Magento, Can be particularly difficult and debatable if you are not technically inclined. Luckily, SiteGround eliminates a whole lot of the hassle by simply making it simple to pick out of 18 eCommerce applications and set up your favourite one in 1 click. They also give multiple server locations, free CDN, PCI compliance, advanced caching solution for best site performance and fantastic clients’ experience. In terms of security, customer accounts are isolated from one another with a personalized server solution, which means that if a single account gets hacked others are not affected.
- FREE Transfers for Existing Websites
The Same as many others, SiteGround will transfer your Existing account for free from a prior server within 24 hours. In comparison, this procedure may be paid or can take up to 30 days along with other hosts. You just get one free professional website transfer, however you won’t have to lift a finger or wait for a month to receive it. SiteGround’s support agents handle it all. There is also more than one way to move a site. The easiest way to ask a site transfer is to do so when you first sign up for SiteGround. Just click”Transfer an existing site” from the Account Setup Wizard.
You also have the option to request a Site move through the Support section of your SiteGround Account. This is an awesome feature if you decide you would like to transfer a site later. Just visit User Area ’ Service ’ Request Assistance from Our Team ’ Proceed to contact us link. Then, click Transfer Website. It’s essential to be aware that SiteGround can only transfer the databases and files of a single website without your email accounts and other account settings if a previous web host is not running cPanel. In addition you have the option to move your website to SiteGround manually, but we recommend using the free transfer which comes with your strategy.
- Affordable Pricing
SiteGround provides quality hosting packed with additional features and they Are usually the least expensive option available. Currently, their rates are price matching some of the cheapest in the industry (to $3.95 per month, down from $9.99 monthly). Point is, for all of the stellar choices they do provide , currently their pricing is a steal compared with other internet hosts of lesser quality.
- 30-Day Money-back Guarantee
SiteGround may not offer a free trial of the solutions, however they do provide A 30-day money-back guarantee which is exactly the type of safety you require if you’re trying to find a hosting company. This way, you will have peace of mind. You do not have to completely commit to SiteGround unless you are 100% satisfied with it in your first 30 days of usage.
Note that some states apply to this Host’s money back warranty:
You must post a service cancellation petition through the User Area.
Initial orders for hosting providers are insured only within thirty days from the day which SiteGround triggered the service(s).
Renewal orders aren’t covered.
Domain name and domain name coverage (ID Shield ) fees aren’t refundable. These fees may even be due upon cancellation, even if they’re waived as part of a promotion.
Committed and cloud hosting services, paid support, and third party providers aren’t insured by the money-back guarantee.
Reseller packages are only covered if the whole reseller package is canceled. This guarantee doesn’t apply to the conclusion of single accounts within an reseller package, either.
- Free CDN and SSL Certificate
Another Fantastic benefit of utilizing SiteGround’s service is That Each Program They provide comes equipped with a free SSL certificate and CDN (content delivery network) integration. These attributes are a massive bonus! Because of the proliferation of cyber attacks and website hacks, Google has changed certain facets of their algorithm to prefer encrypted and secure sites. Namely, sites with an SSL (secure socket layer) encryption.
With SiteGround, you will Get a free SSL certificate from’Let’s Encrypt SSL’ which will instantly bolster your site’s safety and search engine optimization. Moreover, they have included a free integration of Cloudflare’s CDN. This means that Cloudflare will cache the data and content from the site in their international servers and deliver that content to your audience from a nearby site. So speeding up the shipping of your articles and improving the consumer experience for your visitors.
- Transparency and Community Support
The world of web hosting and also cybersecurity is rife with shady practices And unscrupulous behavior. Luckily, SiteGround is committed to providing their customers with a transparent and simple experience as well as a thriving community of experts who can help walk you through different challenges and troubleshooting issues. SiteGround comes with an uptime monitor in the main navigation menu. They also discuss the IP address of the data centers, blatantly telling their”GoGeek” clients that they have fewer accounts in their host compared to’Startup’ clients (a fact that most shared hosting providers prevent ). SiteGround is dedicated to maintaining their company’s ethics and supplying you with a clear and transparent customer encounter.
Moreover, they have a solid commitment to the web hosting community And over the years their team has sponsored, attendedspoken at more than 400 community events. In conjunction with this high level of support that they supply their customers, this illustrates a very clear commitment to the web hosting community along with a firm culture of support and charity. Siteground Support Ticket
As we mentioned previously, there are some downsides With each hosting company. These are some disadvantages of picking SiteGround as your server.
- Pricing – They advertise an obscenely low’monthly’ price. The catch is that you frequently have to register for a couple of years so as to receive it. Most other web hosts don’t even offer you a true’month-to-month’ alternative, with a 1 year deal being the shortest they’ll go. The fantastic thing is that SiteGround’s pricing is straightforward and doesn’t play that match. Their low advertised price is for the 12-month thing. Conclusion? Don’t pay monthly.
- In addition they do offer a true’monthly’ option if you want it. AND it’s the same low advertised price. The only issue is they also charge a one-time’setup fee’ on these’month-to-month’ strategies of an extra $14.95. You won’t find out about this excess fee until the very last second once you’re entering your credit card details. That’s enough to be a’hidden’ cost, which — while not a huge dollar amount — is still rather annoying as it is not listed anywhere else.
- Limited Storage Space – Compared with other internet hosts, SiteGround’s storage space is somewhat on the small size (which means you may want to describe disk space should you believe it’ll be a concern). They will offer a helpful note as to how many monthly visitors you can safely manage without experiencing any difficulties. If you’re just starting out, the”StartUp” plan will often be more than enough. If your website grows, you can easily upgrade to a more robust server/plan that’s very likely to have more power. With the StartUp program, you will get 10 GB of web space. SiteGround urges this plan for approximately 10,000 monthly site visitors. If you want more, simply move until the GrowBig program. You will get 20 GB of web space with this plan. In the event you get around 25,000 monthly visitors, SiteGround urges this bundle. If you would like to update to the GoGeek plan, you will get 30 GB of space. SiteGround urges this strategy for a website that receives approximately 100,000 visitors every month.
While cost frequently plays a significant part when Choosing a hosting company, you can’t compromise on functionality. That is why we decided to conduct our own tests to thoroughly review SiteGround’s performance.
SiteGround Speed Test Results
Speed is among the most important performance Metric you should look for. A faster website offers good user experience and fosters your own SEO in the same moment. In reality, one second delay can cause 7% reduction in conversions, 11 percent fewer page views, and 16% decrease in customer satisfaction.
We made a WordPress powered evaluation website on SiteGround and stuffed up with dummy content for theme development with images. Our evaluation site loaded in less than a second (671 ms to be exact ) for a server in Dallas, Texas. That means our site is faster than 95 percent of tested sites.
SiteGround performed nearly always except for A spike when there were 50 users on the site. It recovered and page load time remained lower even with much more users. This test indicates that if you’re seeking a really fast site, then SiteGround can be a perfect selection for you.
Typically, sites hosted on shared Hosting account slow down a bit during high traffic hours. That is because your website is sharing resources with other sites on this server. Most shared hosting companies automatically kill server process if your site is taking too many resources. This induces downtime on your website. We analyzed our SiteGround site for the downtime and got 100% uptime result.
SiteGround Server Response Time
Your website’s content has a Massive impact on page load time. By way of instance, when you’ve got high resolution pictures on a page, then it will significantly increase the overall page load time. It follows that speed test results may not accurately reflect how fast your hosting server actually is.
Instead of analyzing page loading time alone, we Decided to check the actual server response time too. The server responded in fraction of a second in the USA. It reacted within less than a second for all places, except Japan. If your target audience is largely situated in Japan, then it is possible to ask SiteGround to move your site to their Asia-Pacific information center.
SiteGround Hosting Plans and Features
SiteGround offers WordPress Hostinghosting, and dedicated hosting plans. If you are just beginning, then their shared hosting plans will be a perfect match for your requirements. Nonetheless, your site will eventually grow, and you want to ensure that they have other plans which you can upgrade to.
Let’s check out SiteGround’s hosting programs and Their features.
Shared hosting: Shared hosting is recommended for new sites and beginners. It’s acceptable for low traffic websites as you’ll be sharing resources with other websites hosted on the server.
WordPress hosting: This plan is WordPress optimized variant of their shared hosting plan. It comes with SiteGround’s in-house WordPress optimizations to improve performance of your site.
Cloud hosting: Cloud hosting is a flexible upgrade to shared hosting. It allows you to use resources of multiple servers on a cloud structure. It is suitable for growing websites, popular blogs, or businesses.
Dedicated servers: Dedicated servers supply you with a complete host for your website. It’s more expensive but gives you much more power. The drawback is you will have to deal with the machine yourself.
Business hosting: This strategy is for large companies and high traffic websites with challenging host requirements. Get in touch with SiteGround staff and they’ll produce a tailor-made plan to fit your needs. Siteground Support Ticket
SiteGround Pricing, Hosting Plans & Quick Facts
The StartUp program : This plan costs $3.95 per month, may host 1 website and is acceptable for newbies who are just starting with their website. Can handle up to 10,000 unique visits each month also has the very first level of the SuperCacher plugin allowed that is static cache, 24/7 client support, complimentary CDN, Let’s Encrypt SSL, Unlimited Emails & DBs, free site migration, free daily backup, etc..
The GrowBig program : This program costs $5.95 per month plus may host multiple websites and this strategy can handle up to 25,000 visits per month, a free SSL Wildcard for 1 year, 30 backup copies and free revive, all 3-levels of the SuperCacher, which assists loading time tremendously, customer service with priority, although SiteGround has insanely fast response times, GrowBig and GoGeek clients are handled with priority.
Their GoGeek strategy : This program costs $11.95 per month which can host multiple sites and provides more distance, can handle as much as 100,000 visits per month, has all features of both of the other plans plus 1-click WP staging, pre-installed git, PCI compliance and fewer accounts on the host.
All shared hosting plans come with a free email account, free CDN and Unlimited bandwidth.
Domain: Domain prices start from $9.95
Benefits of Signup: Very simple, one-page sign-up process.
Payment Methods: Credit Card.
Hidden Fees and Clauses: They charge a $14.95 setup fee if you pay for their shared hosting plans monthly instead of yearly. Sad face You would be better off paying 1 year upfront to avoid that.
Upsells: Couple Of… Nothing too bad.
Account Activation: Fast account activation.
Control Panel and Dashboard Experience: cPanel
Setup of Apps and CMSs (WordPress, Joomla, etc.): Fast and easy set up of popular apps and CMSs utilizing Softaculous.
Do We Recommend SiteGround?
Yes, we do. SiteGround Is Ideal for those who care Deeply about customer care, while not sacrificing quick page speeds or impressive uptime . They also offer a lot of additional features which may be ideal for you if eCommerce/WordPress is your goal, or in case you’d like security to be handled by somebody else. Presently, their pricing can be on par with many other web hosts of lower grade, therefore it is the ideal time to act and take advantage. If you want quick and dependable web hosting service with fantastic customer care, then SiteGround is ideal for you. They’ve hosting plans for every budget and each plan includes good set of attributes. All their shared hosting plans include SSD storage, simple installation of Let’s Encrypt free SSL and Cloudflare CDN support, 1-click WordPress installer, and completely free migration.
Ready to Start with SiteGround? Click here to select your hosting program today. Siteground Support Ticket