Background WordPress Customer Service
Siteground is among the most recommended WordPress Hosting companies. They are famous for their top-notch customer care and fast reliable hosting programs. Their WordPress optimized hosting includes all you’ll need to make and grow a successful blog. Read our comprehensive SiteGround review to find out if SiteGround is the ideal server for you. Within this detailed SiteGround review, we will put their promises to check. These are the places we will look into: WordPress Customer Service
Performance: Speed is crucial for the achievement of your website. How fast will your site load SiteGround?
Reliability: Will your website be available 24/7/365 without confronting any downtime?
Customer Support: Can you count on their customer support?
Characteristics: Can they offer all the features and tools you will have to construct your website?
Prices: Just how much it would cost you? Are there some SiteGround deals that will save you money?
Bottom line: Don’t Want to read each detail? Let us outline it to you. We found SiteGround to be markedly faster and extremely trustworthy. Their hosting plans are adaptable, and their customer service is one of the finest in the industry. That is why we’ve selected to urge SiteGround as one of the greatest WordPress hosting companies. Now let’s dive into our detailed SiteGround inspection, so you can see how we reached that conclusion and decide on your own.
SiteGround was founded in 2004, and since then it Has grown into one of the most well-known hosting companies. It is headquartered in Sofia, Bulgaria with offices in 6 locations along with information centers in 3 continents. These days, the business has over 400 workers and hosts more than 500,000 domains. From the web development community, SiteGround is referred to as the cheap/shared hosting provider that includes unlimited bandwidth and contains SSL (Let’s Encrypt) and CDN (CloudFlare). You may pay monthly $3.95/mo (this includes an extra $14.95 setup fee) or yearly and they transfer your website for free (just ask their live chat).
When reviewing SiteGround, we found their Performance really good. Their last 10-month average was 99.99percent and load period 714ms. We also found their customer service knowledgeable in WordPress related questions. We didn’t enjoy their”setup” fee for 1-month plans and slightly restricted storage space. Below are the pros and cons we discovered using SiteGround shared hosting:
Pros and Cons of SiteGround
Each hosting company has its own pros and cons. Some advantages can overshadow the disadvantages, but a few disadvantages can be a total deal breaker for your individual needs. Prior to making a determination, you might want to review these SiteGround pros and cons.
The Main categories we examine for web host functionality include Uptime, speed, and support. After all — these 3 classes are the most critical to your website’s success. Additionally, there are a few different areas where internet hosts can set themselves apart from the contest, like additional plan features, which can positively contribute to their overall evaluation. SiteGround has some, which we’ll dive into.
- Multiple Server Locations They have information centers in three continents. You can choose the place you prefer during signup.
- High Uptime (99.99percent ) Instead of using ready-made software alternatives, SiteGround prefers in-house made solutions to ensure high-quality hosting experience.
- Their stage is constructed on Linux containers that Provide excellent stability in times of sudden traffic spikes.
- SiteGround has been the very first hosting provider that Introduced the account isolation technology for client safety.
- They built their own proactive server monitoring System that monitors their servers every 0.5 seconds and proactively fixes any problems without human intervention, therefore ensuring amazing uptime.
Our evaluation site on SiteGround had an average Uptime of 99.99percent , that is .05% greater compared to 99.94% industry standard and a guarantee from SiteGround. They just had 20 outages in the previous season (2018). That is impressive as Web Hosting Pad had 2000+ outages.
- Above Average Load Time (714ms). Our SiteGround test site saw an ordinary page loading times of 754ms — faster than the 890ms average load times we discovered from other internet hosts. That’s really good — among the fastest we have seen. It was also VERY consistent. No spikes or slow loading times at all. Thus far, so good.
- Highly Knowledgeable & Responsive Support
Customer service is one area where SiteGround pays special attention. That is no small feat, when you consider they’re processing over 1,500+ tickets, 800+ phone calls and 2,000+ chat asks daily. More than 230 people at SiteGround are engaged with client service only to ensure customers are taken care of and support is provided in three languages — English, Spanish and Italian.
SiteGround offers assistance for well beyond just hosting related topics — their reps help with CMS questions too.
The official customer survey results published by SiteGround each year reveal that their customer satisfaction rate is continually scored over 96%. (2014, 2015, 2016).
Case in point: our experience was FANTASTIC. After just 13 seconds, Their friendly and educated live agent associated with us. Then, we began to familiarize her with different questions on how to do X and how to do Y. It had been such a pleasure. They’re among the only internet hosts we have examined to get a perfect 10 out of 10 in support. Sounds too good to be true? Even after doing a background check and studying different resources, we still couldn’t discover many negative feedback regarding their service. WordPress Customer Service
- High-Performance WordPress Hosting on All Plans
Among the special attributes that SiteGround plans include (which most Other web hosts don’t) is handled WordPress hosting on all accounts. What does this mean? For those of you who are out of this loop, this usually means that someone actually manages the service for you in terms of speed, safety, service, updates and supplies enhancement tools to make your life simpler. The SiteGround platform is developed on SSD and also have an in-house made caching tool, the SuperCacher that is essential for the loading speed of your site.
They are also serious about security by constantly monitoring WordPress Related vulnerabilities and proactively shielding users with habit WAF rules. They take care of WordPress and plugin upgrades, make daily copies at no cost in case a random occurrence may bring your website down. (Which is surprisingly ordinary, such as when two plugins don’t play nicely together and you are satisfied with the dreaded white screen of death.)
But that’s not all. There’s also stuff for power users Too within Their own GrowBig and GoGeek plans. These include WordPress staging environments, pre-installed Git, WP-CLI for easy command line management options, PCI compliance for e-shops, 1-year Wildcard SSL free of charge, priority customer support, free backup and restore.
- Free Security Add-Ons
Along with the security options available using their WordPress Managed hosting, SiteGround also provides extra security for sites with all shapes and sizes. Accessible tools include SpamAssassin and SpamExperts, IP address blocklists, Leech Protect, and hotlink protection. You can even include HackAlert Tracking (a service that checks your website daily and notifies you if it’s been hacked or compromised) for a measly $1 per month.
- Easy E-Commerce Installs
E-commerce programs that power the web’s top sites, like Magento, Can be particularly difficult and debatable if you’re not technically inclined. Fortunately, SiteGround removes a lot of the hassle by making it simple to pick out of 18 eCommerce software and set up your favorite one in 1 click. They also give multiple host locations, free CDN, PCI compliance, innovative caching solution for top site performance and great customers’ experience. In terms of safety, customer accounts are isolated from each other by a custom server solution, meaning that if a single account gets hacked others aren’t affected.
- FREE Transfers for Existing Websites
Just like many others, SiteGround will transfer your Existing account for free from a prior host within one day. In comparison, this procedure might be compensated or may take up to 30 days with different hosts. You only get one free professional site transport, however you won’t need to lift a finger or wait a month to receive it. SiteGround’s support agents handle all of it. There’s also more than 1 way to move a site. The easiest way to ask a site transfer is to do so when you first sign up for SiteGround. Just click”Transfer an Present site” in the Account Setup Wizard.
You also have the option to request a Site transfer throughout the Support section of your SiteGround Account. This is an wonderful feature in case you decide that you want to transfer a site later. Just go to User Area ’ Support ’ Request Assistance from Our Team ’ Proceed to contact us here link. Then, click Move Site. It’s important to note that SiteGround can simply transfer the files and databases of a single site with no email accounts and other accounts settings if your previous web host is not running cPanel. You also have the option to move your site to SiteGround manually, but we recommend taking advantage of the free transfer that accompanies your plan.
- Cheap Pricing
SiteGround offers quality hosting packed with extra features and they Are usually the cheapest option available. Presently, their rates are price matching some of the lowest priced in the business (to $3.95 a month, down from $9.99 per month ). Point is, for all the stellar options they do offer, currently their pricing is a steal compared with other internet hosts of lesser quality.
- 30-Day Money-back Guarantee
SiteGround might not offer a free trial of the solutions, however they do offer A 30-day money back guarantee that’s precisely the type of safety you require if you’re looking for a hosting company. This way, you will have peace of mind. You do not need to fully devote to SiteGround unless you are 100% satisfied with it in your first 30 days of use.
Note that some states apply to the Host’s money back guarantee:
You must post an agency termination request through the User Area.
Initial requests for hosting services are covered only within thirty days from the day which SiteGround triggered the service(s).
Renewal orders aren’t covered.
Domain name and domain coverage (ID Shield ) fees aren’t refundable. These fees might even be due upon cancellation, even if they are waived as part of a promotion.
Dedicated and cloud hosting services, paid support, and third party services aren’t insured by the money back guarantee.
Reseller bundles are only covered if the entire reseller package is canceled. This guarantee does not apply to the conclusion of single accounts within an reseller package, either.
- Free CDN and SSL Certificate
Another Fantastic advantage of using SiteGround’s service is That Each Program They offer comes equipped with a free SSL certificate and CDN (content delivery network) integration. These attributes are a HUGE bonus! Because of the proliferation of cyber attacks and site hacks, Google has shifted certain aspects of their algorithm to favor secure and encrypted websites. Namely, websites with an SSL (secure socket layer) encryption.
Together with SiteGround, you will receive a free SSL certificate from’Let us Encrypt SSL’ that will instantly fortify your website’s security and search engine optimisation. Moreover, they’ve included a free integration of Cloudflare’s CDN. This means that Cloudflare will cache the data and content from the site in their global servers and deliver that content to your audience from a nearby location. So speeding up the delivery of your articles and improving the user experience for your customers.
- Transparency and Community Support
The world of web hosting and also cybersecurity is rife with unethical practices And unscrupulous behavior. Luckily, SiteGround is committed to providing their customers with a clear and straightforward experience as well as a thriving community of experts who will help walk you through distinct challenges and troubleshooting problems. SiteGround includes an uptime monitor in the main navigation menu. They also share the IP address of their data centers, blatantly telling their”GoGeek” clients that they will have fewer accounts on their server compared to’Startup’ customers (a simple fact that most shared hosting providers avoid). SiteGround is committed to preserving their institution’s integrity and supplying you with a clear and transparent customer experience.
Moreover, they possess a solid commitment to the hosting community And over the years that their team has attended, attended, or spoken at over 400 community occasions. In conjunction with this high level of support that they provide their clients, this demonstrates a clear devotion to the web hosting community and a company culture of support and charity. WordPress Customer Service
As we mentioned previously, there are some downsides With every hosting company. These are a few disadvantages of picking SiteGround as your host.
- Prices – They market an obscenely low’monthly’ price. The catch is that you frequently have to sign up for a couple of years so as to receive it. Most other internet hosts don’t even offer a true’month-to-month’ alternative, with a one year deal being the shortest they’ll go. The good thing is that SiteGround’s pricing is straightforward and does not play that game. Their low advertised price is for the 12-month thing. Conclusion? Do not pay monthly.
- They also do offer a real’monthly’ option if you would like it. AND it is the same low advertised cost. The only problem is that they also charge a one-time’setup fee’ on these’month-to-month’ strategies of an additional $14.95. You won’t find out about this excess fee before the very last minute when you’re entering your credit card details. That is enough to be a’hidden’ price, which — while not a huge dollar amount — is still rather annoying as it’s not recorded anywhere else.
- Limited Storage Space – Compared with other internet hosts, SiteGround’s storage space is a bit on the small size (so you may want to describe disk space if you believe it’ll be a concern). They’ll provide a helpful note as to how many monthly visitors you can safely handle without experiencing any difficulties. If you are just beginning, the”StartUp” plan will often be more than sufficient. If your website grows, it is easy to upgrade to a more robust server/plan that’s likely to have more power. With the StartUp program, you’ll get 10 GB of web space. SiteGround urges this plan for about 10,000 monthly site traffic. Should you want more, just move up to the GrowBig program. You will get 20 GB of web space with this plan. If you get around 25,000 monthly traffic, then SiteGround urges this bundle. If you would like to update to the GoGeek program, you will receive 30 GB of space. SiteGround recommends this strategy to get a web site that receives about 100,000 visitors every month.
While price often plays a significant role when Picking a hosting company, you can’t compromise on performance. That is why we chose to conduct our own tests to completely review SiteGround’s functionality.
SiteGround Speed Test Results
Speed is among the most important functionality Metric you ought to look for. A faster website provides good user experience and fosters your own SEO in the exact same time. In reality, one second delay can cause 7 percent reduction in conversions, 11 percent fewer page views, and 16% drop in consumer satisfaction.
We made a WordPress powered test website on SiteGround and filled up with dummy content for theme development using images. Our test site loaded in less than a moment (671 ms to be precise) for a server in Dallas, Texas. That means our site is faster than 95 percent of tested sites.
SiteGround performed nearly consistently except for A spike when there were 50 users on the website. It quickly recovered and page load time remained steadily low even with much more users. This test indicates that if you are seeking a really fast site, then SiteGround can be an ideal choice for you.
Typically, websites hosted on shared Hosting accounts slow down a little during top traffic hours. That is because your website is sharing resources with other sites on that server. Most shared hosting firms automatically kill host process if your site is taking too many resources. This causes downtime on your website. We analyzed our SiteGround site for the downtime and obtained 100% uptime outcome.
SiteGround Server Response Time
Your Site’s content has a Massive Effect on webpage load time. By way of example, if you’ve got high resolution images on a page, then it’ll significantly increase the overall page loading time. This means that speed test results might not accurately reflect how fast your hosting server actually is.
Rather than assessing page loading time alone, we Decided to check the server response time too. The host responded in fraction of a second at the United States. It reacted within less than a second for all places, except Japan. If your intended audience is largely located in Japan, then you can ask SiteGround to move your website to their Asia-Pacific data center.
SiteGround Hosting Plans and Features
SiteGround offers WordPress Hosting, cloud hosting, and dedicated hosting plans. If you’re just starting out, then their shared hosting plans would be a perfect fit for your needs. However, your website will eventually grow, and you want to ensure that they have other programs that you can upgrade to.
Let’s check out SiteGround’s hosting programs and Their attributes.
Shared hosting: Shared hosting is suggested for new websites and novices. It is acceptable for low traffic sites as you will be sharing resources with other websites hosted on the server.
WordPress hosting: This plan is WordPress optimized variant of the shared hosting plan. It comes with SiteGround’s in-house WordPress optimizations to improve performance of your site.
Cloud hosting: Cloud hosting is a flexible upgrade to shared hosting. It allows you to use tools of numerous servers onto a cloud structure. It’s acceptable for growing sites, popular sites, or businesses.
Dedicated servers: Dedicated servers supply you with a complete server for your website. It’s more expensive but gives you a lot more power. The downside is that you will have to deal with the server yourself.
Enterprise hosting: This strategy is for large businesses and higher traffic sites with challenging server requirements. Get in contact with SiteGround team and they’ll produce a tailor-made plan to fit your requirements. WordPress Customer Service
SiteGround Pricing, Hosting Plans & Quick Facts
The StartUp program : This plan costs $3.95 per month, may host one site and is acceptable for newbies that are only beginning with their site. Can manage up to 10,000 unique visits each month and contains the first level of the SuperCacher plugin allowed that is static cache, 24/7 client service, complimentary CDN, Let’s Encrypt SSL, Unlimited Emails & DBs, totally free site migration, complimentary daily backup, etc..
The GrowBig program : This plan costs $5.95 per month plus can host multiple websites and this plan can manage up to 25,000 visits per month, a free SSL Wildcard for 1 year, 30 backup copies and complimentary restore, all 3-levels of those SuperCacher, which aids loading time tremendously, client support with priority, although SiteGround has insanely quick response times, GrowBig and GoGeek clients are treated with priority.
Their GoGeek strategy : This plan costs $11.95 per month that may host multiple sites and provides even more space, can manage up to 100,000 visits per month, has all attributes of the other two plans also 1-click WP staging, pre-installed git, PCI compliance and fewer accounts on the server.
All shared hosting plans come with a free email account, free CDN and Unlimited bandwidth.
Domain: Domain prices start from $9.95
Ease of Signup: Very simple, one-page sign-up procedure.
Payment Methods: Credit Card.
Hidden Fees and Clauses: They charge a $14.95 setup fee if you pay for their shared hosting plans monthly instead of annually. Sad face You would be better off spending 1 year round to avoid that.
Upsells: Couple Of… Nothing overly bad.
Account Activation: Fast account activation.
Control Panel and Dashboard Experience: cPanel
Installation of Programs and CMSs (WordPress, Joomla, etc.): Quick and easy install of popular apps and CMSs using Softaculous.
Do We Recommend SiteGround?
Yes, we do. SiteGround is perfect for People Who care Deeply about customer care, while not forfeiting quick page speeds or impressive uptime . They also offer a lot of additional features that might be perfect for you if eCommerce/WordPress is your goal, or if you’d like security to be handled by somebody else. Currently, their pricing can be on par with many other web hosts of lower grade, therefore it’s the perfect time to behave and take advantage. If you want fast and reliable web hosting service with great customer support, then SiteGround is perfect for you. They have hosting plans for every budget and every plan includes great set of attributes. All their shared hosting plans include SSD storage, simple setup of Let’s Encrypt free SSL and Cloudflare CDN service, 1-click WordPress installer, and also free migration.
Ready to get started with SiteGround? Click here to choose your hosting program today. WordPress Customer Service